Shipping policy

How long will it take to receive my order?

We aim to fulfil all online orders within 24-48 business hours of the order being placed. All orders placed across a weekend or public holiday (AEST) will be processed the next business day unless otherwise advised at the time of ordering.

Shipping Notification 

Once your order has been dispatched you will receive a shipping notification and tracking information which will allow you to track your parcel. 

All Standard Domestic Orders are shipped via Australia Post. All orders are shipped from Melbourne Australia. Standard Delivery will generally arrive within 3-12 days depending on your location and proximity to Melbourne. 

All Express Post domestic order are shipped via Australia Post Express Post and general take 1-3 days to delivery, depending on your location and proximity to Melbourne. 

All order are subject to the providers delivery timelines. The expected delivery times set are estimates only. Orders being sent to regional Australia, WA, non-metropolitan addresses, and Internationally may take longer to deliver.

Do you ship orders Internationally?

At this time our products are available for purchase in Australia only.

Order Tracking

Order tracking details are provided to the client once your order is shipped. the onus is on the customer to contact the shipping provider with any queries related to their delivery times and or delays. 

Incorrect Delivery Address

We will not replace goods if the incorrect delivery address has been provided by the customer at the time of ordering. Once an order is shipped and is with the Courier/Australia Post we are unable to change the delivery address on that package. The onus is on the customer to contact the shipping partner and arrange re-direction of their package.