Refund policy

We greatly appreciate your shopping at Besu® Skin. Please find our return and refund policies below. 

Returns, Exchange & Refunds

Due to the personal-use nature of Besu® Skin products, we do not offer returns on items for change of mind reasons or if you decide the product is not to your liking or suit you skin needs. 

We will only consider replacement / exchange / refund of items that arrive to you in a damaged condition. We will not provide a replacement / exchange on an item that has been opened for use and you have decided is not to your liking.

Should your delivery arrive damaged please contact us within 24-48 hours of receiving your order and supply photos of the delivery condition of your purchase. If deemed applicable we will replace or refund item(s). Any reports of product delivery damage submitted outside of 48 hours post delivery date will not be considered. 

Please not that all products are fully inspected before shipping to our customers to ensure perfect condition. The outer product box may be dinted in courier transit and unfortunately this is out of our control and as such this is not considered a product fault. 

Besu® Skin will notify you once your approved refund has been processed. Please be mindful that depending on your banking institution an electronic refund can take up to 5 business days to clear. If your refund has not been received within 5 business days of our notifying you of its processing please contact your banking institution. 

Shipping charges

Unfortunately, we cannot refund shipping charges.

Incorrect Order 

Should your order arrive and it has been incorrectly packed, please contact us immediately so that we can rectify this for you right away. Please email info@besuskin.com.